KVScare is committed to protecting the privacy and personal information of every user who interacts with our website, mobile application, or any of our healthcare services. This Privacy Policy explains how we collect, store, process, use, and safeguard your data.
By using KVScare services, you agree to the practices described in this policy. If you do not agree, please discontinue using our services.
1. Who This Policy Applies To
This Privacy Policy applies to:
- All users (patients) who book tests or use our healthcare services.
- Attendants/relatives who book on behalf of a patient.
- Healthcare partners or service providers associated with KVScare.
- Any person accessing or interacting with KVScare in any form.
2. Information We Collect
KVScare may collect the following information depending on your usage:
Personal Information
- Full name
- Age / Gender / Date of Birth
- Address & location details
- Phone number & email address
- Medical history, test results, prescriptions, or doctor’s notes (if provided by you)
- Payment and billing information
Technical / Usage Information
- IP address
- Browser and system information
- Device details
- Pages and services accessed
- Search and browsing history
- Cookies and tracking data for analytics & user experience improvement
3. Purpose of Collecting Your Information
KVScare uses your information for:
- Processing bookings, home sample collection & report delivery
- Displaying accurate test details, pricing & services
- Customer support and communication
- Sending updates, reminders and offers (only if consented)
- Maintaining and improving user experience
- Internal analytics & service enhancement
You consent to KVScare using this information for the purposes listed above.
4. Data Sharing & Disclosure
KVScare does not sell your personal data.
Your information may be shared only in the following situations:
- With diagnostic labs, radiology centers, and healthcare partners involved in delivering your service
- With payment gateway partners for transaction processing
- With service professionals (phlebotomists / sample collectors) when required for booking execution
- When requested by courts, government authorities, or law enforcement as per law
- In case of acquisition or business transfer, subject to the same privacy obligations
5. Data Security
KVScare takes reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or loss.
However, you are responsible for maintaining the confidentiality of your login credentials and sharing OTPs or passwords securely.
6. Cookies & Tracking
KVScare may use cookies or similar technologies to:
- Improve website/app functionality
- Personalize user experience
- Measure performance & analytics
Users may disable cookies from their browser settings, but certain features may not function properly.
7. User Control & Choices
You have the right to:
- Access and update your personal details
- Request correction of inaccurate data
- Withdraw consent from marketing messages
- Request deletion of your account (where legally permitted)
For any request, email us at: kvscaredwarka@gmail.com
8. Third-Party Links
KVScare may display links to external websites or healthcare partners.
We are not responsible for data handling and content on third-party websites.
9. Policy Updates
KVScare may modify this Privacy Policy periodically to comply with legal and operational requirements. Updated policies will be available on our website. Continued use of our services will be treated as acceptance of updated terms.
10. Contact & Grievance Redressal
For data privacy questions, complaints, or concerns, please contact:
Grievance Officer — KVScare
📧 Email: kvscaredwarka@gmail.com
📞 Phone: +91 9990547070
We are committed to resolving complaints fairly and promptly.